- On August 26, 2021
When filing an insurance claim, everyone wants to believe their insurance company is holding up their end of the deal, right? But did they? Feeling like your insurance claim is not being handled correctly can be frustrating, BUT there is something you can do about it.
As Public Adjusters, we of course could easily list out all the ways that utilizing our services would make the whole claim process easier, and it can, but it may not make sense to ALWAYS have a PA involved. The Oklahoma Insurance Department, however, is set up to assist policyholders when an insurance claim isn’t handled properly.
The Oklahoma Insurance Department
According to the OID’s 2021 annual report, a total of 2391 complaints were received last year and $7,210,821.89 was recovered to claimants. The OID’s vision is, “To protect Oklahoma consumers by monitoring the financial stability and market conduct of Oklahoma insurers and regulated entities.”
Ok, so how exactly do you go about filing this complaint?
Filing A Complaint with the Oklahoma Insurance Department
- Visit the OID website
- Navidate to the “Consumer Assistance” tab
- Click on “file a complaint”
- Choose how you would like to file your complaint, either by mail or by confidential online form.
* Be sure to have as much documentation as you can to submit along with these forms. The more information you have to substantiate your complaint the better.
What Happens After You File A Complaint?
Upon filing a complaint with the OID, an investigation will be opened. This is why having as much evidence (ie. documentation, timelines, letters, estimate, policy info, etc.) is important. Keep these items for your records.
Next, an analyst is assigned to investigate the complaint. This means they will compile data from both parties (you the complainant, and the insurance company). The information received from both parties will be investigated to determine if the claim has been properly handled.
Through their investigation, the OID will then supply their findings and send recommendations if any violations have occurred.
Avoid OID Involvment
When you believe you may have an insurance claim, it is a good idea to have a professional assist you in determining whether or not an insurance claim is warranted. Using a Public Adjuster throughout the claim process CAN ensure the claim process is followed to the letter. Moreover, when involving a Public Adjuster from the beginning of the process, you can be sure the insurance company’s feet are being held to the fire on state regulations and even the policy provisions.
If there’s an insurance claim that you feel has not been properly handled, C3 Group is always there to help. As a highly experienced and nationally connected team of licensed public insurance adjusters, engineers, and industry experts, C3 Group prioritizes its contribution to the industry by providing education, detailed processes, and policyholder advocacy to ensuring every claim is settled correctly.
We make it easy for us to help you! Click the button below to submit your claim info for a FREE claim review.